Help Desk on our Portal
All our company’s activities are aimed at helping Canadian gamblers improve their gaming experience. However, while using the services on our website, you may also encounter some problems. We are always ready to help with any questions and improve the quality of service. Our managers have many years of experience and special skills that allow them to quickly and efficiently solve a problem of any complexity. We carefully study each problem because all cases are unique. We do not use template answers, but provide personal guides for each user. To ensure that our assistance remains effective, all managers undergo training annually.
Specializations
Our Help Desk handles your queries on the following:
- Misunderstanding of the terms and conditions or privacy policy;
- Technical problems with our services;
- Complaints about the company violating its obligations;
- A legal dispute between the company and you;
- Suggestions for improving the performance of our portal;
- Feedback on the use of our services.
Methods of communication
There are several options on our website that will allow you to contact our managers. Each of the methods has its own advantages and features that you should know about.
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Live chat
If you want to solve a problem without leaving the site, then use the online chat. You just need to open a dialog box and write a message. A free operator will ask you a few clarifying questions and within 15 minutes will resolve any of your problems.
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Email
If you have a complaint or want to resolve a dispute, then we recommend that you write a message via email. Thanks to this method, you can describe the problem in detail and attach the necessary files. However, please note that the request review time via this method can reach 24 hours.
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Feedback form
If you have a question that does not require urgent consideration, then use the feedback form. Specify your current email address, the subject of the request and write your message. Our manager will contact you within a day.
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Frequently Asked Questions Section
Our website not only provides information about Canadian online gambling, but also articles on how to use our site without any problems. If you encounter any difficulties, we recommend that you first study the Frequently Asked Questions section. If you cannot find the answer, then contact customer support.
What do you need to know?
While we do our best to review your request and give you an answer quickly, sometimes the time may increase. For example, we may ask you for some details that are necessary for a deeper investigation.
If the Help Desk is unable to resolve the issue, then it will be forwarded to the company management for consideration. We always try to resolve any conflict internally. However, either party may resort to arbitration if there is no consensus.
